Privacy Policy

Last update: 23/06/2026

Relay Learning Hub (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or make a purchase from us.

1. Information We Collect
The following types of information may automatically be obtained during your interactions with our website:

1.1 Personal Information
This may be obtained during any attempt to make purchases through the site:

  • Full name
  • Email address
  • Contact number
  • Billing address
  • Course selection and enrolment data
  • Payment details (handled by secure third-party providers)

1.2 Digital and Technical Information
When you interact with our website, we automatically collect certain digital data, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on site
  • Referring and exit URLs
  • Cookies and tracking technologies
  • Location data (approximate, based on IP)

We use this data for analytics, security, fraud detection, and to enhance user experience.

2. Use of Your Information
We use your information for the following purposes:

  • To process purchases and deliver course content
  • To send confirmations, receipts, and relevant course communication
  • To improve our website functionality and user experience
  • To provide customer support
  • To monitor for fraud or unauthorized activity
  • To comply with legal or regulatory requirements

3. Secure Payments (PAYFAST)

All transactions are processed via Payfast.

  • No Stored Cards: We do not store card details. You are redirected to Payfast’s PCI-DSS Level 1 compliant environment.
  • Encryption: All data is protected by SSL (Secure Socket Layer) encryption.

All payments processed and/or facilitated through Payfast are done at your own risk. Relay Learning Hub accepts no responsibility for, the acts, omissions, systems, or services of Payfast or any other third party and accordingly is indemnified and held harmless against any loss, damage delay, or claim arising from any act or omission of Payfast or any other third party in respect of payment or collection of personal information or any other instance.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Remember your preferences and login sessions
  • Track website traffic and usage statistics (via services like Google Analytics)
  • Personalize content and improve site functionality
  • You can control cookie settings through your browser. Disabling cookies may affect site functionality.

5. Sharing of Information
We do not sell or rent your information. We may share it with:

  • Trusted third-party service providers (e.g., payment gateways, email delivery platforms)
  • Authorities when legally required
  • Analytics providers for website performance data (anonymised where applicable)

6. Storage and Security

Our website and primary databases are hosted in South Africa via Domains.co.za, ensuring high levels of data security and local compliance. 
Cross-Border Data Transfers: We use Microsoft 365 for administrative data and email storage. While Microsoft has local data centres, some data may be processed in the European Union (EU). In accordance with Section 72 of POPIA, we ensure that any data stored abroad receives a level of protection at least functionally equivalent to South African law.

7. Your Rights Under POPIA
You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data
  • Object to or restrict processing in certain cases
  • Withdraw consent for marketing communications

To exercise these rights, please email us at training@relayems.co.za .

8. Complaints (The Information Regulator)

If you are unsatisfied with how we handle your information, please contact our Information Officer first. If the matter is not resolved, you have the right to lodge a complaint with the Information Regulator of South Africa:

9. PAIA Manual

In terms of the Promotion of Access to Information Act (PAIA), our Section 51 Manual—which outlines how to request access to company records—is available upon request at our principal place of business or via our website.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy policies of these sites.

11. Policy Updates
We may update our Privacy Policy from time to time. Changes will be posted on this page with a new Effective Date.

12. Contact Us
If you have any questions about this policy or how we handle your information, please contact:

Email : training@relayems.co.za
Phone: 072 7433871
Address: 33 Seventh Ave, Newton Park, Gqeberha, South Africa